At Jaz Travel, your privacy is our priority. We collect, process, and share your personal information strictly in accordance with our Privacy Policy, and in full compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
By making a reservation or using our services, you explicitly consent to the collection and processing of your personal data for the purpose of delivering seamless travel experiences. We are committed to upholding the highest standards of data protection, ensuring that your information is handled with transparency, accountability, and care.
In line with the DPDP Act, we ensure:
• Lawful and Purposeful Processing: Your data is collected only for legitimate purposes such as booking, personalization, and customer support.
• Consent-Based Collection: We obtain clear and informed consent before collecting your personal data.
• Data Principal Rights: You have the right to access, correct, delete, or withdraw consent for your data at any time.
• Data Protection Officer (DPO): We have appointed a DPO based in India to oversee compliance and address your concerns.
• Grievance Redressal: You can contact us for any data-related grievances, and we are committed to resolving them promptly.
• Cross-Border Data Transfers: If your data is transferred outside India, we ensure it is protected under equivalent safeguards.
The personal information we collect is used to enhance and personalize your travel experience. This includes, but is not limited to:
1. Booking and Reservation Management: Ensuring your flights, accommodations, and car rentals are accurately processed and confirmed.
2. Customer Support: Providing timely assistance throughout your journey, including itinerary changes, cancellations, and emergency support.
3. Personalization: Recommending destinations, offers, and services based on your preferences and travel history.
4. Security and Compliance: Detecting fraud, ensuring secure transactions, and complying with legal and regulatory obligations.
5. Analytics and Service Improvement: Analyzing usage patterns to improve our platform, develop new features, and enhance user satisfaction.
6. Children’s Data Protection: We do not knowingly collect data from children under 18 without parental consent, in accordance with the DPDP Act.
We may share your data with trusted third-party service providers (e.g., airlines, hotels, payment gateways) solely for the purpose of fulfilling your travel needs. These partners are contractually bound to:
• Use your data only for specified purposes.
• Maintain strict confidentiality and security.
• Comply with applicable data protection laws.
In the unlikely event of a data breach, we will:
• Notify affected users and the Data Protection Board of India promptly.
• Take immediate steps to mitigate risks and prevent recurrence.
• Cooperate fully with regulatory authorities.